Privacy Statement
Privacy Policy
Effective Date: January 1, 2023
Welcome to Vancity Pack Pups (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and services.
This policy applies to:
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The Vancity Pack Pups mobile app
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Any related services, communications, bookings, or interactions
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following information from clients:
Personal Information
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Full name
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Email address
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Phone number
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Home address
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Emergency contact information
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Pet Information
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Dog’s name, age, breed, and weight
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Veterinary information
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Vaccination records
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Medical conditions or allergies
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Temperament and behavioral information
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Reactivity and training details
Booking & Payment Information
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Service requests and booking details
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Payment information processed through third-party payment providers
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Transaction history
App & Website Usage Information
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Device type and browser information
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IP address
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Pages visited and app interactions
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Login activity
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Communications through the app or website
Media Content
We may take and share photos or videos of dogs participating in pack adventures, walks, or activities for:
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Client updates
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Social media
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Marketing purposes
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Website and app content
If you do not wish for your dog to appear in photos or videos, please contact us directly.
How We Use Your Information
We use your information to:
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Provide dog walking and adventure services
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Manage bookings and scheduling
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Communicate with clients
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Send updates, photos, and notifications
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Process payments
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Improve our services and customer experience
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Maintain the safety of dogs, staff, and clients
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Meet legal or insurance requirements
Payment Processing
Payments may be processed through secure third-party providers. We do not store full credit card information on our servers.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties only when necessary to:
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Process payments
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Operate our website or app
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Provide booking or communication services
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Comply with legal obligations
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Protect the safety of clients, dogs, or staff
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no internet transmission or electronic storage system can be guaranteed 100% secure.
Retention of Information
We retain personal and pet information only as long as necessary to provide services, maintain records, comply with legal obligations, and resolve disputes.
Your Rights
Depending on applicable privacy laws, you may have the right to:
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Request access to your personal information
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Correct inaccurate information
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Request deletion of your information
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Withdraw consent for communications
To make a request, contact us using the information below.
Children’s Privacy
Our services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children.
Third-Party Services
Our website or app may contain links or integrations with third-party platforms including:
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Wix
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Payment processors
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Social media platforms
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Booking or messaging services
We are not responsible for the privacy practices of third-party services.
Cookies & Analytics
Our website and app may use cookies and analytics tools to improve user experience and monitor performance.
You can modify your browser settings to decline cookies if preferred.
Canadian Privacy Compliance
Vancity Pack Pups operates in Canada and aims to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website and app with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Vancity Pack Pups
Website: www.vancitypackpups.com
Email: vancitypackpups@gmail.com
